Please Read This Document Carefully. It Contains Very Important Information Regarding Your Rights and Obligations, Including Limitations and Exclusions That Might Apply to You.
1. Order Acceptance and Cancellation
Orders may be canceled any time before the order is packed by contacting email@example.com as soon as possible. You will receive a full refund, including any shipping, duties, and/or regional taxes.
Orders precessing and shipping takes about 2-3 business days. All orders placed on Fridays, weekends or holidays will be processed the following business day. We do note ship on weekends.
2. Payment Terms
All orders are subject to verification for security reasons. You will be contacted and will have 48 hours to complete verification process. If you do not respond after such time, you will be notified and the order will be canceled and refunded in the original payment method.
Payments processed in United States dollars. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards outside of US Dollars will be calculated using currency conversion on the day of the transaction. You agree that hang2dry is not responsible for any credit shortages due to currency conversion rates.
If you preorder Products, you will be required to pay fifty percent (50%) of the amount due as a deposit at the time you place your order, exclusive of shipping fees and taxes. We will charge the remaining fifty percent (50%) of the amount due, plus shipping fees, and any taxes or duties owed at such time as the Product is ready for shipment.
If you order Products available for immediate shipping from our Boutique, you will be required to pay the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order.
Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period of approximately 3-5 weeks between the date you place your order and the date that the Product is ready for shipment.
3. Changes in Products and Pricing
We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.
4. Shipping Fees, Taxes, and International Duties
If you are shipping outside the United States on a DDP (Delivery Duty Paid) basis, import taxes and duties will be automatically applied at the time of checkout. For preorder Products, all relevant shipping fees, import taxes, and duties will be charged at such time as the Product is ready for shipment and for all other Products, such shipping fees, import taxes, and duties will be charged at the time you place your order for the Product. The costs of shipping and any import taxes, and duties paid are non-refundable.
If you are shipping outside the United States on a DDU (Delivery Duty Unpaid) basis, no taxes or duties will be charged by hang2dry. As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.
Shipping charges are non-refundable.
5. Shipping Policy
We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted.
Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.
All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. hang2dry is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact firstname.lastname@example.org so that we may make arrangements.
hang2dry is not responsible for any international shipping delays caused by the customs clearance process.
Shipping charges are non-refundable.
6. Advertising Disclaimer and Trademarks
7. Price Adjustment Policy
hang2dry is only able to honor price adjustments at the initial markdown, and will be unable to honor them with subsequent markdowns or changes in prices, if any. hang2dry will not price match any sale or discount prices with any other retailers, including affiliates.
8. Limitation of Liability
9. Return Policy
Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature items you received with your order, packaging materials, hang2dry and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provide. If your order did not include the proper packaging please email email@example.com
Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted. Refunds or credits will not be processed until the items are returned and inspected by hang2dry.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Please note - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Customers are responsible for the cost of return shipping
Customers will be refunded purchase price only. Shipping & handling is nonrefundable.
Refunds generally appear on your credit card statement in one to two billing cycles. hang2dry have the rights to adjust shipping terms and pricing.
Products that are received damaged or become damaged by a manufacturing fault within six (6) weeks of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. hang2dry will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.
Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.
International orders must include any and all commercial invoices of the products being returned to prevent any delays with clearing international customs.
Return goods are customer's sole risk and expense. We recommend using any safe and secured means. We do request that you contact us at info@hang2dry regarding any questions you may have.
10. Contests and Promotions
Promotions are only eligible for full-priced products and are limited to one per transaction. Minimum spends may be required and will be communicated on any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. hang2dry shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure or inability of a customer to use a promotional code for any reason.
Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. These are to be paid by you. In Pre-order The 50% deposit must be paid at the time the order is placed.
All promotions have an expiration date which will be indicated in your account or in any communication to the customer. Once a promotion has expired the amount may not be refunded. If the promotion is still active, it will be refunded back to the customer’s account to be used towards a future order.
12. Refused Packages
If you are a customer who refuses to make prompt delivery arrangements with the carrier for a properly shipped package, which results in it being returned or if you abandon it with the carrier/customs for any reason, then you will still be responsible for VAT/import fees plus return shipping costs or abandonment fees. This along with the original shipping fees and non-refundable deposit will be deducted from your refund of the item price and the difference will be credited back to you.